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Frequently Asked Questions

Frequently Asked Questions

Our Products

What do you mean by "dual-purpose" self tanner?

By dual-purpose we mean not only do our self tanners give you a natural, beautiful and safe sunless tan, they're also really great for your skin.  You see, all of our self tanners contain proven cosmeceuticals that help moisturize, smooth, protect, repair and tighten your skin.  So you're not only getting a really great self tanner, you're also getting a high-end skincare product.  That's why we say our self tanners really are the best of both worlds!

What's the difference between your Light, Dark and Ultra Dark formulas?

This simply refers to how dark of a tan that particular self tanner will produce.  So if you have a light skin tone and just want a healthy glow (or if you want a buildable, gradual tan), our "light" formula will work great for you.  If you have a medium-to-dark skin tone, then "dark" may be the right choice.  Finally, if you prefer to look really bronzed, then our "ultra dark" shade is definitely for you!  Because everyone has unique skin that responds differently to self tanners, you may have to experiment a bit to find the perfect shade for your skin.

Can I use your body self tanner on my face?

Although you can use a self tanner designed for the body on your face, we suggest using our specially-formulated face products. The skin on the face and neck area tends to be thinner, and more sensitive. To account for this, our face self tanners are slightly thicker (like a face cream) and more moisturizing. They're also non-comedogenic, so they won't clog pores or cause acne.

What's the difference between your lotions and mousses?

The main differences between our lotions and mousses are the texture and the color guide.  Our lotions have a thin, smooth consistency whereas our mousses have a fluffy, foamy texture to them.  Our mousses also have a color guide in them so you can see where you're applying them.  The lotions have no color guide in them.  Both can be applied with the tanning mitt, smell amazing and  produce that gorgeous, natural-looking tan that Tanceuticals is known for!

How long should I leave your self tanners on for?

To get the best result from our self tanners, ideally you would leave them on for 6-8 hours.  Which means applying them before going to bed is usually the best way to go.  That way, our self tanners will have time to give you a beautiful, natural glow and our cosmeceuticals will have time to improve the health and appearance of your skin.

Will going in the pool or ocean affect my self tan?

Yes, the more you're in the pool/ocean, the quicker your tan will fade as the chlorine/salt will naturally exfoliate your skin.  So you may have to reapply it more often than usual.  The water shouldn't make your tan fade unevenly or splotchy however.

How do I apply your products correctly?

To apply our products correctly, be sure to check out our "How To Apply" page found right here.  Applying self tanners can be a little tricky at first, but once you get the hang of it, it's a snap!

Do your products expire after a certain amount of time?

Yes, our products should generally be used within 6-8 months of purchase. Although they may last longer, it's best to use them within that timeframe for optimal results.

Are self tanners safe?

Yes, self tanning products are universally accepted as safe and effective by both the FDA and EMA (European Medicines Agency).  DHA, the main ingredient in all self tanners, has been approved for cosmetic use by the FDA since 1973 (a 40+ year track record!).  In addition, a number of big-time medical organizations recommend self tanners over sun and tanning bed exposure.  Some of these organizations include the American Academy of Dermatology, Mayo Clinic, Skin Cancer Foundation and the American Medical Association.  

For any additional concerns, please consult your personal doctor or medical professional.

Ordering From This Website

What methods of payment do you accept?

We currently accept Visa, MasterCard, American Express and Discover.

Are your self tanners available in stores?

Tanceuticals' products are only available online right now. This allows us to maintain strict quality standards and helps keep our product costs as low as possible :)

Shipping & Returns

How much does shipping cost?

We try to make our shipping costs easy to understand and very straightforward.

 

If you spend over $30.00, shipping is free to anywhere in the US or Canada.  If you spend less than $30.00, shipping is a flat $3.50 to anywhere in the US or Canada.

 

For international orders, shipping is free for any order over $100.00. If you spend less than $100.00, we charge a flat $15.00 shipping fee per order.

What countries do you ship to?

We currently ship to the US, Canada, United Kingdom, Australia, New Zealand, Ireland, Italy, Denmark, Germany, Netherlands, Norway and Sweden.

How long does delivery take?

Orders received by 3PM MST are shipped that same day.  All others are shipped the next business day.  Most orders to US addresses are generally delivered within 3-7 business days.  Canadian orders are usually delivered within 10-14 business days.  At this time we do not offer overnight shipping (although we do plan on offering it in the near future).

How do I return a product if I'm not happy?

Although 99.6% of our customers are thrilled with our self tanners, we do make it easy to get your money back if you're not satisfied for any reason.  If you decide one of our products isn't for you, just send the unused portion back to us within 30 days of your order date.  No need to get an RMA or call us or anything else.  Just send it back with your contact information and order number (or packing slip) so we can process the refund.  

Please send all returns to:

Webgistix
Attention: Tanceuticals Returns
974 United Circle
Sparks, NV 89431

Order Tracking

How do I track my order?

In order to track your order, all you need to do is sign-up for an account when you complete your order.  Once you've picked a password, you're all set to log-in right here.
 

Once you log in, you can check your order status as well as your past order history.

Can I see past orders somewhere?

Yes, once you've created an account with us, you can see all past orders as well as your current order status including the tracking number.

About Us

Where are Tanceuticals' self tanners made?

All of our self tanners are proudly made in the USA right here in Phoenix, Arizona.  Having our manufacturing facility close to our headquarters lets us maintain superior quality levels and oversight as well as support the local economy.

Where is Tanceuticals located?

Tanceuticals is located in Scottsdale, Arizona.  Having over 300 days of sunshine a year makes this the ideal location for a self tanning company!

Contacting Us

How do I contact you if I have a question or problem?

If you ever need to contact us for any reason, please check our Contact Us page right here.  We're available by phone or email Monday through Friday from 9AM to 4PM MST.  Please note we observe all public holidays.


 
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